Tribal Voice

Multiple Sclerosis Society of New South Wales 2001 Client Census Study

‘I believe the strong customer focus of the Tribe Research service allowed excellent discussion, negotiation, quality response to our needs. Preparedness to listen and present options contributed to the project’s success’.
Robyn Faine, Manager Client Programs

Explore | Gain a better understanding of our clients

Uncover | Areas of unmet need and service improvement

Drive change | Project led to follow on studies to expand service provision for people living with MS in NSW

Services performed | Advised on questionnaire design, developed the database for data collection, trained telephone interviewers and monitored the interview process. Data was then coded, analysed and presented in reports, for peer review journals and verbal presentations. The dataset included 2,651 clients, 80% of the possible sample.

Publication | International Journal of MS Care, 2006.