Tribal Voice

We practice what we preach.

At the end of 2010 we asked our clients for feedback, then had a planning session in January, started to drive change in February, and in March we’re communicating back to you.

Here are 3 things we uncovered about our tribe:

• The main reason businesses come to Tribe Research for their research needs is through a recommendation, followed by price, reliability and first impressions.
• Value for money is the aspect we are rated most highly.
• Our word cloud tool (CloudMaker) also shows us that you consider us to be efficient, friendly and effective:

Thank you to our participants, we were happy to hear that overall you think we are doing good job. We are also thankful that you gave us some important pointers on how we can improve our service. We’re always keen for ideas to help us drive change.

And… 3 ways we’re driving change

• Recommendation - We’ve been utilising the increased functionality of LinkedIn by listing our products and services. We invite you to read the recommendations we have there and add one of your own! It would be great to get your feedback as well.
• Value for money – We’re developing more products to enable you to easily complete the feedback cycle. These are available in Tribal Tool-Kit and include Survey Design Masterclass, Survey Design Review, Orientation to research, Schema plan for feedback cycle, CloudMaker and ActionMap.
• Efficient and friendly – We listened to the feedback we received about the buying process for our Survey Design Review and improved it. Then, when we let @InBloom know she tweeted back

Are YOU kicking off the year by getting some feedback from your tribe?

There are many reasons to do your survey in-house, but make sure it doesn’t send you down the wrong path. These two products will ensure it is well designed Survey Design Masterclass in Sydney on March 22- EARLY BIRD ENDS soon (save $55) or our Survey Design Review.